PiGrids

Document version: 2.11

1. About these terms & who we are

PiGrids ("PiGrids", "we", "us" or "our") is operated by PiGrids Maths (ABN 36 311 779 711), which provides the PiGrids website and learning platform at pigrids.com, together with related tutoring services (together, the "Service"). These Terms of Service ("Terms") govern your access to and use of the Service. You accept these Terms by ticking the acceptance checkbox when creating an account, or by continuing to use the Service. If you do not agree, please do not use the Service. Acceptance given electronically in this way is valid and binding under the Electronic Transactions Act 2000 (NSW). These Terms incorporate our Privacy Policy, Refund & Cancellation Policy and Child Safety Statement, each as updated from time to time; accepting these Terms includes accepting those documents, and material changes to any of them are notified as described in section 16.

2. Eligibility & accounts

The Service is intended for school-age students and those who support them, but accounts may only be created by adults. You must be at least 18 years old to register. A student under 18 may not create an account for themselves: where the Service is used by a student under 18, their parent or legal guardian must create and hold the account, accepts these Terms in their own name and on the student's behalf, and remains responsible for supervising the student's use of the Service. By creating an account you confirm that you are 18 or older and that, if the account will be used by a student under 18, you are that student's parent or legal guardian. We may suspend or close any account we reasonably believe was created by a person under 18. You are responsible for keeping your login details secure and for all activity under your account, and for giving us accurate information when you register and keeping it up to date. Tell us promptly at [email protected] if you believe your account has been used without your permission.

Children use the Service under your supervision. The account is created, held and controlled by you as an adult - a parent, guardian or carer. A child does not have their own account, their own login, or any way to sign in independently. Where a child uses the Service, they do so on your account, with your permission and under your supervision, and you decide what they may access and for how long. You can review everything recorded under your account, and delete any of it, at any time. Because a child has no separate login, we cannot identify a child, contact a child, or tell which person is using an account at a given moment - all activity is recorded against your account and treated as yours.

3. Subscriptions & fees

PiGrids offers a free trial and two subscription plans, priced by study level: Core Mathematics (Kindy to Year 10) and Complete Mathematics (Kindy to Year 12, including senior courses and senior exam preparation). Plans are billed monthly or yearly as selected at checkout; a plan already billed quarterly continues on that cycle. All prices are shown in Australian dollars (AUD) at checkout before you confirm payment. Payments are processed securely by Stripe; we never see or store your full card number.

Paid subscriptions automatically renewat the end of each billing period (monthly, quarterly or yearly, matching your selected plan) until you cancel. Your account billing area shows your current plan, renewal date and status at any time, and you can cancel there at any time before the next renewal. If we change our prices, we will give you at least 30 days' advance notice by email, and you may cancel before the new price takes effect without penalty. Your continued subscription after a price change takes effect means you accept the new price.

4. Cancellation

You may cancel your subscription at any time through the billing portal in your account. Cancellation takes effect at the end of your current billing period - you keep full access to your paid tier until then, and there is no cancellation fee.

5. Refunds

Our approach to refunds for subscriptions and tutoring sessions is set out in full in our Refund & Cancellation Policy. Nothing in these Terms or in that policy excludes, restricts or limits any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

6. Free tier & trials

Each account may start one 14-day free trial, with no card required. The trial gives full access to every course and feature for up to two child profiles. When it ends, your account moves to the Free tier unless you choose a plan, and nothing is charged.

Our Free tier gives you access to the first chapter of each course and to chapter diagnostics at no cost, so you can try the Service before subscribing. We may vary what is included in the Free tier from time to time; where a change materially reduces what is available for free, we will give reasonable notice.

7. Tutoring services

We offer one-on-one and small-group tutoring, delivered online or face-to-face. Tutoring is booked by request, confirmed by us, and paid by Stripe invoice. A small-group booking is made by one adult organiser, who is our contracting party for that booking and is responsible for the session fee and for confirming that each attending student's parent or guardian consents to the student taking part. Please give at least 24 hours' notice to reschedule or cancel a confirmed session at no charge. Sessions rescheduled or cancelled with less than 24 hours' notice, or where the student does not attend, may incur up to the full session fee, reflecting the tutor's time we have reserved and other bookings we have turned away. We will always waive the fee where the late cancellation is caused by us or the tutor, and we may waive it in cases of illness or genuine emergency - just tell us what happened.

No session - online or face-to-face - may be recorded by any party without the written consent of each participating student's parent or guardian (or of the student, if the student is 18 or older), and a parent or guardian may observe any session involving their child. All tutoring, whether online or face-to-face, is delivered only by tutors who hold a valid NSW Working with Children Check, as described in our Child Safety Statement. We may substitute a tutor for another tutor of equivalent qualifications where necessary (for example, due to illness). Bookings and consent for a session involving a student under 18 must be made by that student's parent or guardian.

8. Acceptable use

The Service is licensed for your personal, non-commercial use. You agree not to:

• share your account or login beyond your own household;
• scrape, bulk-download, redistribute, or resell any content from the Service;
• interfere with the operation of the Service or attempt to reverse engineer it;
• use the Service for any unlawful, harmful or misleading purpose.

Where we reasonably believe these rules have been breached, we will generally act proportionately - starting with a warning, then temporary suspension, and termination only for serious or repeated breaches.

9. Intellectual property

All curriculum content on the Service - including lessons, questions, figures, text, and the PiGrids name and logo - is owned by PiGrids Maths, written from scratch and mapped to publicly available Australian curriculum outcomes. While your subscription is active, we grant you a personal, non-exclusive, non-transferable licence to use this content for your own study. PiGrids is independently developed and is not affiliated with, endorsed by, sponsored by, approved by, or connected to any curriculum or assessment authority (including NESA, VCAA, QCAA, SCSA, the SACE Board, TASC, BSSS and ACARA), any state or territory department of education, or any government. Syllabus references are used only to describe the topics our content covers, and copyright in those syllabuses remains with the authority that published them. Our full position, including which syllabus versions each course was mapped against, is set out in Copyright & Trademarks.

You retain ownership of any content you submit to the Service - such as practice answers and the text of enquiries or messages you send us. You grant us a non-exclusive licence to use that content solely to operate, support and improve the Service for you (for example, to track your progress and respond to your enquiries), as described in our Privacy Policy.

10. Educational disclaimer

PiGrids is a study aid, not a substitute for schooling, and does not replace a qualified teacher, school, or professional advice. We do not guarantee any particular mark, ATAR, HSC result, or other academic outcome from using the Service.

11. Service availability

We take reasonable care to keep the Service available and reliable, but the Service may be unavailable from time to time for maintenance or due to factors outside our control, including the performance of the third-party providers we depend on (listed in our Privacy Policy). Other than as guaranteed by the Australian Consumer Law, we do not promise that the Service will be uninterrupted or error-free.

12. Liability

To the maximum extent permitted by law, our total liability to you arising out of or in connection with the Service is limited to the total fees you paid us in the 12 months before the event giving rise to the claim, and we are not liable for any indirect or consequential loss. Nothing in these Terms limits any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law, or any liability that cannot lawfully be limited or excluded. Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee for services, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

13. Your responsibilities & indemnity

You agree to indemnify us against losses, costs or claims that a third party brings against us arising directly from your unlawful use of the Service or your breach of these Terms, except to the extent we contributed to the loss. This indemnity does not extend to claims arising from our own acts or omissions.

14. Suspension & termination

We may suspend or terminate your access for a breach of these Terms, giving notice where reasonably practicable to do so. If we terminate a paid subscription without cause (that is, other than for your breach), we will refund you a pro-rata amount for the unused portion of your current billing period. What happens to your data when your account closes is described in our Privacy Policy.

15. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

16. Changes to these terms

We may update these Terms, or the documents they incorporate, from time to time. Where a change is material, we will give you at least 30 days' notice by email and may also ask you to re-accept the updated Terms before you continue using the Service. For minor changes, continuing to use the Service after the updated Terms take effect means you accept them. The current version of each document, with its last-updated date, is always available on this website.

17. Governing law & disputes

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales. Before starting any court proceedings, both parties agree to first try to resolve a dispute informally by contacting [email protected], allowing 30 days for a response. Nothing in this clause stops either party from contacting NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) at any time.

18. General

If any part of these Terms is found to be invalid or unenforceable, that part is severed and the rest continues in force. These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Service. You may not assign your rights under these Terms without our consent; we may assign ours as part of a genuine business restructure or sale, and will notify you if we do. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us should be sent to [email protected]; notices to you will be sent to the email address on your account. Sections that by their nature should survive termination (including intellectual property, liability, and governing law) do so. If these Terms conflict with an incorporated document, these Terms prevail except where the incorporated document expressly states otherwise.

19. Contact

Questions about these Terms? Contact PiGrids Maths (ABN 36 311 779 711) at [email protected].